Effective date: July 31, 2026 · Version: v1

This policy explains how cancellations and refunds work for PerksClub Business subscriptions — the paid plans businesses purchase from Trizbit Private Limited ("PerksClub", "we", "us"), a company incorporated in India. It applies to every paid business subscription purchased on our platform, worldwide.

PerksClub Business is currently in early access and free to use. This policy applies from the moment paid plans are offered; we publish it now so you know the terms before anything is ever charged.

1. Service delivery (what you're buying)

PerksClub is a digital service delivered entirely online. Paid subscriptions and upgrades activate immediately once your payment succeeds (or on the scheduled renewal date for renewals). Nothing physical is shipped, so there are no shipping charges, couriers, or delivery timelines.

2. Subscriptions and billing

• Paid plans are billed in advance on a recurring cycle (for example, monthly).
• The full amount — plan price, any applicable taxes, and any payment-method fees — is always shown to you before you pay: at checkout, and in advance notices for upcoming renewals.
• Amounts are stated in the currency shown at checkout (for businesses in India, INR ₹).

3. Cancelling your subscription

• You can cancel at any time — from your account's billing settings, or by writing to us at support@perksclub.tech.
• Cancellation takes effect at the end of your current billing period. You keep full access to your paid features until then, and you are not charged again after that.
• Because you keep the service you paid for through the period you paid for, we do not provide automatic pro-rata refunds for the remaining days of a cancelled period.
• Changed your mind? You can un-cancel at any time before the cancellation takes effect and your subscription continues unchanged.
• Downgrades work the same way: the change applies from your next billing cycle, with no mid-cycle charge.

4. Refunds we always honour

We will refund you — in full for the affected charge — in any of these situations:

1. Duplicate charge — the same invoice was collected more than once.
2. Billing error — you were charged an amount different from the price shown to you at checkout or in your renewal notice. We refund the difference (or the full charge, where appropriate).
3. Paid but not activated — your payment succeeded but the subscription or upgrade was not activated, and we cannot promptly put it right.
4. Charged after cancellation — a renewal was collected after your cancellation had already taken effect.
5. Excess payment — an invoice that was already paid gets paid again (for example, a payment link and an automatic charge both go through). The excess amount is refunded.

5. Refunds we consider case-by-case

We review these individually, and may offer a full or prorated refund, or an account credit:

• Extended service unavailability — a verified failure of our platform kept your paid features unusable for an extended period.
• Accidental purchase or upgrade — reported to us promptly (within 48 hours) and substantially unused.
• Anything else — write to us; every request gets a considered, individual response.

6. How to request a refund

Write to support@perksclub.tech from your registered account email, with the invoice number (from your invoice or billing page) and a short description of the issue.

• We acknowledge your request within 2 business days.
• We give you a decision within 5 business days of acknowledgment.
• Approved refunds are processed to your original payment method, in the original currency, within 7 business days of approval. If the original payment method can no longer receive funds (for example, a closed account), we will arrange an alternative with you.
• Every approved refund is documented with a credit note referencing the original invoice, for your records and tax compliance.

7. Unauthorized transactions

If you believe a payment on your account was unauthorized, contact us immediately at support@perksclub.tech and notify your bank or payment provider. We investigate promptly and cooperate with your bank, the payment provider, and card-network or UPI dispute processes as applicable.

8. Taxes on refunds

Refunds include the proportional taxes (such as GST) that were charged on the refunded amount. The credit note issued with your refund documents the tax adjustment.

9. Questions and changes to this policy

Questions about this policy: support@perksclub.tech, or see the contact details on our Contact page. If we change this policy, we will post the updated version on this page with a new effective date; material changes affecting active subscriptions are notified to the billing contact on your account.